Agent, Power Virtual Agent – Episode 7: Customer Identification Process In PVA

Hello Everyone

Hope you’re all keeping safe. For information on how to keep yourself safe from COVID-19 visit

This is the last episode of Agent, Power Virtual Agent series. Playlist here

This episode of Power Virtual Agents (PVA) is about how to identify and verify your customers in PVA. In Episode 5 we looked at authenticating internal users but what if we want to verify customers before providing them in any information.

We are going to achieve this with the help of a Power Automate Flow and PVA variables.

Video here:

Hope it helps!

Stay Safe.

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