MS Dynamics CRM professional with 6 years of experience. Exploring social media now, to reach more people and contribute to the community. Here to share my ideas with the community. I try to avoid customization and share solution which can be achieved via configuration.
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In this blog we are going to talk about emojis in Power Virtual Agents. We will also touch upon GIFs and images but mostly Emojis. First of all, if you were not aware that you can use emojis in PVA, I am telling you can and that too #thecodeway. Watch the video to see it working.
If your question is why am I talking about something which is available Out of the box and is a no brainer; my answer would be:
I have not seen emojis being used yet in PVAs (Silly side of me)
Main reason: User Experience (UX) is the reason I am writing this blog.
Add some emotional intelligence to your PVA
It saves your canvas in your PVA.
Emojis are used by more than 3 billion people (and growing) which makes it the most spoken language in the world. One picture is worth ten thousand words.
For good UX your bot needs to react to different types of messages not just text.Knowing that PVA is still new in the market and is being continuously updated, there might be some emojis which you can’t use (No, I haven’t tested all 20,000 of them 😀)
Using emojis can be a great way of defining your chatbots personality and it can make the conversation casual increasing the engagement rate.
In terms of using a GIF or Image as your PVAs response, use the following and it will be shown to the user. Yes, I am also waiting for the adaptive cards #thenocodeway.
!(public URL of your GIF or Image)
Let’s watch the video, if this interests you. Following is covered in the video:
This is the last episode of Agent, Power Virtual Agent series. Playlist here
This episode of Power Virtual Agents (PVA) is about how to identify and verify your customers in PVA. In Episode 5 we looked at authenticating internal users but what if we want to verify customers before providing them in any information.
We are going to achieve this with the help of a Power Automate Flow and PVA variables.