With the launch of Dynamics 365, there seems to be a problem with ISH List and Global Search. When you try to search a Knowledge Article by Keyword or Title or any other field; you get ‘No Results Found’. This is what you see:
Why is this happening?
Apparently, Microsoft Product Team forgot to add any search columns in the ‘Quick Find View’. J
Go to settings>>customization>>Entities>>Knowledge Article>>Views>>Quick Find Views>> Add Find Columns like Keywords, Title etc.
Save & Close, now publish all customization
Refresh your ISH and wait until all customizations are downloaded
Now your search will work
Following Screenshots might help:
Hope you find this helpful.
Happy CRMing !