The Secrets of Dynamics 365 Wave 2

Hello Readers and Viewers

In this post/video we are uncovering new features of Dynamics 365 expected to release in October 2019 (Wave 2). Please watch:

Note: The audio got a bit messy in between don’t know the reason; but you’ll understand, I am sure 🙂

Hope it helps!

Happy CRMing!

How To Use The Invisible ‘Embed Media’ Button On Knowledge Articles To Insert A YouTube Video

Hello Readers and Viewers

In this video I will show you how to embed media in a Knowledge Article. This doesn’t require you to know HTML. (Another No code solution).

Here’s the invisible ‘Embed Media’ button:

Screen Shot 2019-08-10 at 4.16.48 pm.png

Here’s the video for you.

Hope it helps!

Happy CRMing Guys!

Bug! Bug ! Bug ! Can’t resolve a case

Hello Readers

We found a major issue with Unified Interface Business Process Flows. Don’t know if it can be termed as a Bug, but had to make the title catchy 😀

Description- Following are the details:

  • BPF Name: Phone to Case Process
  • Stage: Resolve
  • Field: Resolve Case (Clicking this field opens the case resolution form)
  • Field Values: Mark Complete and Closed

Web Client/Classic UI Behaviour

Following screenshot is from classic UI

Clicking on ‘Resolve Case’ opens the case resolution form, as shown below:

Unified Interface Behaviour

All fields on BPF appear except for ‘Resolve case’ which means you have to the “RESOLVE CASE” button on ribbon.

Alternative: Create a custom field, option set or two options until Microsoft fixes this issue. Trigger the “RESOLVE CASE” button action on change of your custom field.

Note: I did read Dynamics 365 for Customer Engagement Readme But it talks about limitations of Action Steps of BPF and not Data Steps of BPF.

Hope Microsoft will fix it soon.

Happy CRMing!!

#D365 #Dynamics365 #CRM # MSCRM #BusinessProcessFlow #Bug #Microsoft

Update a lookup from a text field (No code solution)

Hello Readers

We have many times faced this scenario; of updating a lookup field from a text field. I will be showing you how to do this without writing a single line of code, with the help of MS Flows.

Scenario: I have a custom entity ‘geography’ where I am storing all my post codes. This custom entity is also related to users/Salesperson. On my contact form there’s a reference field of Geography (Lookup) and Text field is Address 1: ZIP/Post Code. Now based on what is filled in the text post code field, I want to auto-populate geography so that I can further use it for salesperson assignment.

Let’s see how we can achieve this:

Step 1: Log on to

Step 2: Click ‘My Flows’

Step 3: Click new and create from blank

Step 4: Select a trigger for your flow to execute

Step 5: Select the instance/Org of CRM and specify the entity

Step 6: Click on new step and select ‘condition’

I have entered a condition as ‘if Address 1 ZIP/Post code contains data’

Step 7: After you have entered condition, automatically a Yes and No branch will pop up. Under the Yes branch select what would you like to find. Basically asking flow to look at the list of geographies (custom entity for post code) to find if the Address 1: ZIP/Post code entered is found in the list. That’s why I have selected list records

Step 8: Specify the instance, entity and ODATA query. In my case the query is “name of the geography is equal to Address1:ZIP/Post code”. I know it sounds like a code but its not. You just have to know schema name of the field of the records you want to list. e.g. name eq ‘Address1:ZIP/Post Code’

Note that eq means equal. And I am using Address 1:ZIP/Post code as a dynamic expression and not query.

Now click on update a record

Step 10: Again select the instance, entity name and unique identifier of record. In my case ‘contact’

Step 11: The end result should be as shown below. Now click save and test your flow.

This is absolutely amazing coz we don’t need code to do that anymore now.

Hope this helps.

Happy CRMing!