Hi Everyone Following topics from wave 1 2020 customer service are covered in this video: Timelines How to enable wave 1 update? Customer Service •Agent productivity enhancements to knowledge capabilities •Configure case resolution page •Enhancements in case routing rules •Enhancements in queue page •Modern email experience •New work hour calendar in service scheduling •Rich text... Continue Reading →
Hello Readers First of all a big thank you for your support in 2019. Please continue supporting. Following is a list of top 5 videos which you liked and watched the most: Rank Blog Post Views Hours watched Series 1 The Secrets of Dynamics 365 Wave 2 (preview) 1326 137.8 Previews 2 Episode 5: Easy... Continue Reading →
Hello Readers This blog is part of my quick tip series and will be short. if you're struggling with the responsive subgrid in Dynamics 365 and want to permanently fix it, regardless of the screen resolution/zoom or device; here's the solution: Look at the problem first- Sub-grid 1-You see a sub-grid like this: Sub-grid 2-And... Continue Reading →
Hi Readers and Viewers Merry Christmas and a very Happy New Year! Thanks for your support in 2019 🙂 In this video, we will look at the top reasons for you to start using Power Automate. Also, this is the last episode of the series so I thought what's better than a comparison. If you... Continue Reading →
Hi Readers and Viewers In this blog & video, we will look at the ease of using 'Power Automate' Mobile App. First half of the blog talks about the app structure and components/features available (Almost everything is available) Second half of the blog includes a video where I am demonstrating the app and also create... Continue Reading →
Hello Readers This quick tip is part of my Thank God it's Flow #TGIF series. There are two tips in this post: Renaming your UI flow Modifying and removing connections Renaming your UI Flow: For general flows you just hit on the pencil/edit button and can rename them by clicking on the name at the... Continue Reading →
Hello Readers and Viewers In this episode we will learn about the business use cases of robotic process automation or UI Flows. If you want to learn about setting up UI flows, please read this post https://diyd365.com/2019/12/11/everything-you-need-to-run-a-ui-flow-power-automate We will look at both desktop and web app. I have taken two business scenarios: Automation Testing of... Continue Reading →
Hello Readers In this post I will take you through the setup required to run a UI Flow (Robotic Process Automation) RPA. Now you might not need it if you running your flow manually and it is not triggered by a button, event etc. Step 1: Log on to flow.microsoft.com Step 2: Go to My... Continue Reading →
Hello Readers and Viewers In this episode we will try to understand all about Business Process Flows (BPFs). Let's first look at types of Flow available in Power Automate: Flow Team Flow (when you share a flow) Business Process Flow Immersive Non-Immersive/Original/Old UI Flow (RPA) What are Business Process Flows? Business process flows provide a... Continue Reading →
Hello Readers and Viewers In this episode we will try to understand 'Scope' in flows. This is a comparatively short episode as I have used visuals to explain scope. Scope is available in following categories: User Business Unit Parent Child Business Unit Organisation Custom (Yes, you can enter a custom value) Dynamics 365 people, does... Continue Reading →
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