Tag: Dynamics 365

Dynamics 365, New Features

Dynamics 365 Wave 1 2020 Release|Customer Service

Hi Everyone

Following topics from wave 1 2020 customer service are covered in this video:

Timelines

How to enable wave 1 update?

Customer Service

•Agent productivity enhancements to knowledge capabilities

•Configure case resolution page

•Enhancements in case routing rules

•Enhancements in queue page

•Modern email experience

•New work hour calendar in service scheduling

•Rich text notes and keyword search

•Support for site entity

•Enhancements in SLA

•Automatically create and update records

Download PDF Here from Microsoft

Video here:

Note: 11:55 in the video I missed a queue feature, screenshot below:

Another one I missed, ‘Automatic record creation’- condition builder now allows you to save and open in Power Automate; screenshot below:

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Dynamics 365, New Features

Dynamics 365 Wave 1 2020 Release|Sales

Hi Everyone

Following topics from wave 1 2020 sales are covered in this video:

Timelines

How to enable wave 1 update?

Forecasting

•Flexible column modeling

•Support different organizational structure

•Benefit from quota management

•Advanced filtering

•Security modeling to meet business needs

•Forecast adjustments

•Responsive forecasts grid

•Edit participating records inline

•Pipeline visualization •Near real time updates

Licensing

•Sales Team Member

•Customer Service Team Member

•Project Resource Hub

Simplified Experiences

•Enhanced experience for adding products

•Easier Selection of email templates

•Manage activities with ease

•Save standardize PDF documents

•Opportunities in Kanban

Download PDF Here from Microsoft

Video here:

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Dynamics 365, Microsoft Flow, Power Platform, TGIF Thank God it's Flow!

#TGIF Episode 8: Top Reasons to Use Power Automate (Power Automate vs Dynamics 365 Workflows)

Hi Readers and Viewers

Merry Christmas and a very Happy New Year! Thanks for your support in 2019 🙂

In this video, we will look at the top reasons for you to start using Power Automate. Also, this is the last episode of the series so I thought what’s better than a comparison. If you remember, in my first episode I asked you that have you found your reason to use Power Automate yet? Well, if you haven’t I am giving you the reasons in this episode.

Power Automate FlowDynamics 365 CE Workflow
No Code SMS Integration https://txtsync.com Not OOTB
Social Media IntegrationNot OOTB
Convert to PDF (Multiple ways available)Not OOTB
Copy Salesforce Account/Contacts to D365Not OOTB
Sync email attachements to OneDriveNot OOTB
Gmail to Dynamics 365 and Dynamics 365 to Google calendar Not OOTB
Updating 1 to Many relationship recordsNot OOTB
Update a lookup field from text field
https://diyd365.com/2019/03/12/update-a-lookup-from-a-text-field-no-code-solution/		Not OOTB
Update opportunity/order/quote from opportunity/order/quote close forms
https://diyd365.com/2019/09/13/how-to-update-an-opportunity-from-opportunity-close-and-send-an-email-on-opportunity-close-using-ms-flows-no-code-solution/		Not OOTB

Everything in the list above is in context of Dynamics 365. Out of the box (OOTB) Dynamics 365 workflows can’t do any of the above. You will have to create a custom workflow (#code) or a plugin (#code).

Hope I have given you reasons to start working on Power Automate.

Video here:

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Dynamics 365, Microsoft Flow, Power Platform, TGIF Thank God it's Flow!

#TGIF Episode 7: Using Power Automate (Microsoft Flow) Mobile App To Build A Flow

Hi Readers and Viewers

In this blog & video, we will look at the ease of using ‘Power Automate’ Mobile App.

First half of the blog talks about the app structure and components/features available (Almost everything is available)

Second half of the blog includes a video where I am demonstrating the app and also create a Flow via Power Automate Mobile App.

Download the app from apple store https://apps.apple.com/au/app/power-automate/id1094928825

Download the app from google play store https://play.google.com/store/apps/details?id=com.microsoft.flow&hl=en

First up, what’s available in the mobile app?

  1. Activity
    • Feed
    • Approvals
  2. Browse
  3. Buttons
  4. Flows
  5. Account

Activity Section

Feed tab

  • You can check the sessions of your Flows here.
  • You can check any notifications you received here.

Approvals tab

  • You can check the approvals list here

Browse Section

Browse Templates by Services

  • Browse by services like Excel, OneDrive etc.

Browse Templates by Categories

  • Browse by categories like mobile, featured, collect data etc.

Button Section

  • All your on-demand flows triggering on a button click are here or can be created from here

Flows Section

  • All your flows will be visible here along with the last run status.
  • All your button flows or on-demand flows will be visible here as well
  • You can click on the flow to perform the following actions:
    • Enable/Disable flow
    • Edit/Modify flow
    • Check owners/Share flow
    • Run history of the flow
    • Save as
    • Delete the flow

Account Section

  • This is where all the settings for your Power Automate App/Account are available. Following actions can be performed here:
    • Select/Change Environment
    • Help and Support
      • Learn
      • Contact Support (Support.microsoft.com)
      • Suggest a Feature (Powerusers Power Automate idea page)
    • About
      • Version
      • License Terms
      • Third Party notices
    • Privacy
      • Privacy (privacy.microsoft.com)
      • Send usage data (yes/no)
    • Give feedback
      • How was your experience?
      • Contact Support
        • Visit community
        • Open support ticket

Video on using the app here:

Hope you find it helpful!

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