Hi Everyone Following topics from wave 1 2020 customer service are covered in this video: Timelines How to enable wave 1 update? Customer Service •Agent productivity enhancements to knowledge capabilities •Configure case resolution page •Enhancements in case routing rules •Enhancements in queue page •Modern email experience •New work hour calendar in service scheduling •Rich text... Continue Reading →
Hi Everyone Following topics from wave 1 2020 sales are covered in this video: Timelines How to enable wave 1 update? Forecasting •Flexible column modeling •Support different organizational structure •Benefit from quota management •Advanced filtering •Security modeling to meet business needs •Forecast adjustments •Responsive forecasts grid •Edit participating records inline •Pipeline visualization •Near real time... Continue Reading →
Hi Readers and Viewers Merry Christmas and a very Happy New Year! Thanks for your support in 2019 🙂 In this video, we will look at the top reasons for you to start using Power Automate. Also, this is the last episode of the series so I thought what's better than a comparison. If you... Continue Reading →
Hi Readers and Viewers In this blog & video, we will look at the ease of using 'Power Automate' Mobile App. First half of the blog talks about the app structure and components/features available (Almost everything is available) Second half of the blog includes a video where I am demonstrating the app and also create... Continue Reading →
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