Tag: #Dynamics365 #MSCRM #ISH #KnowledgeBase #KnowledgeArticle #Search #InteractiveServiceHub

How To Use The Invisible ‘Embed Media’ Button On Knowledge Articles To Insert A YouTube Video

Hello Readers and Viewers

In this video I will show you how to embed media in a Knowledge Article. This doesn’t require you to know HTML. (Another No code solution).

Here’s the invisible ‘Embed Media’ button:

Screen Shot 2019-08-10 at 4.16.48 pm.png

Here’s the video for you.

Hope it helps!

Happy CRMing Guys!

Interactive Service Hub- No Results When Searching KB/Articles

Hello Readers

With the launch of Dynamics 365, there seems to be a problem with ISH List and Global Search. When you try to search a Knowledge Article by Keyword or Title or any other field; you get ‘No Results Found’. This is what you see:

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Why is this happening?

Apparently, Microsoft Product Team forgot to add any search columns in the ‘Quick Find View’. J

Resolution

Go to settings>>customization>>Entities>>Knowledge Article>>Views>>Quick Find Views>> Add Find Columns like Keywords, Title etc.

Save & Close, now publish all customization

Refresh your ISH and wait until all customizations are downloaded

Now your search will work

Following Screenshots might help:

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Hope you find this helpful.

Happy CRMing !