Agent, Power Virtual Agent- Episode 2: Understanding Topics

Hello Everyone

Hope you’re all keeping safe. For information on how to keep yourself safe from COVID-19 visit https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

This episode of Power Virtual Agents (PVA) is about understanding ‘Topics’ in PVA.

This is for us #nocodemonkeys to leverage the power platform. Following is covered in the video:

  • What are topics?
    • How do you want the conversation to play out is completely dependent on how you are authoring topics. This is the core of your bot.
  • Authoring Topics
    • Create a topic
    • Design the conversation path
    • Trigger phrases
    • Suggest topics
  • Nodes and it’s types
    • Show a message
    • Ask a question
    • End the conversation
    • Call an action
    • Go to another topic
  • System Fallback
    • When your bot is unable to determine the intent of the user

See you in the next episode.

Hope it helps!

Stay safe!

One thought on “Agent, Power Virtual Agent- Episode 2: Understanding Topics”

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