With the launch of Dynamics 365, there seems to be a problem with case form. This issue comes up when you:
- Install Field Service and try to link cases & work orders or
- You change something in the Case Business Process Flow
There can be other’s as well, but I have experienced it by doing the above two.
So, you see a ‘Query Builder Error’; people like me would think ‘I don’t even know, how to build a query?’ 🙂 Why am I getting this error?
In most cases, you will be able to download the log file, which will show you “‘Incident entity doesn’t contain attribute with Name = ‘CaseResearch_LinkControl” or similar message about another field.
Solution: Go to settings>>Processes>> Business Process Flows (Case)>>Check all the flows and see if there is a field called ‘Resolved'(Yes , this has been added in Dynamics 365). Remove it and you will no more receive query builder error.
You might still face difficulty to resolve it, if you have installed ‘Field Service’; do let me know about it.
Hope you find this helpful.
Happy CRMing !
#Dynamics365 #MSCRM #FieldService #Case #Incident